Shipping & Returns

Freight charges vary per order based on delivery location and the size of the goods ordered. Our online system has been programmed to calculate nation wide freight costs. Before you confirm your order with our online system (the final step) the complete freight cost will be itemised along side your order total.

Our carriers of choice are Couriers Please and Austrlia Post. All of these companies offer excellent consignment tracking as well as professional handling of fragile goods. Our appointment of these carriers gives us the greatest level of flexibility with regards to nation wide coverage and ensures our freight charges are highly competitive.

* Couriers Please - Covers Australia wide deliveries of satchels up to 5kg and parcels up to 40kg. Any Couriers Please label/consignment numbers can be tracked by going to www.couriersplease.com.au (allow up to 24 hrs for label check in)

* Australia Post - Covers Australia Wide deliveries for items up to 5kg. Australian Post reference numbers can be tracked at www.auspost.com.au (Allow up to 24 hrs for check in)

Please note: The best method of shipping will be used if the method selected isn't suitable. Eg. If an item under 5kg doesn't fit in a satchel, it will need to be sent as a package.

Items with in the 7 day DOA warranty period can be sent back to us or a nominated supplier to help speed the process up. DOA items generally have the lowest lead time for replacement as the item is generally always current. We hope to have these items replaced in no more than 7 days.

If the item is out of the DOA warranty period depending on the product, warranty can take 2 – 4 weeks depending on circumstances.

Particular reasons why a product may be rejected or delayed:

Physical Damage: Items deemed with physical damage by our supplier or the manufacturer can be rejected for warranty. Quite often a repair option is available with a cost to the end user. In these circumstances where the product must be forwarded overseas for repairs the amount of time can be unknown. We are updated regularly of the progress, shipped overseas, being repaired and being shipped back to Australia and we will keep you up to date. We will give a worst case scenario to costs of the repair and hopefully the item costs less once we have received a repair invoice for it.

Physical Alteration: If the product can be seen to have something replaced it can be rejected for warranty. We ask that people think before they start changing the heat sink fan on a video card or something similar. Companies like HIS use higher quality coolers, if you want a higher quality cooler we recommend you look at another brand instead of trying to save a few dollars by doing it yourself and risking warranty issues at a later date.

Discontinued Items: With the high rate of advancement in computers an item becoming discontinued and no longer available is one of the most common issues. Items having to go overseas for repairs due to new stock no longer being available will incur a longer lead time. You will be updated as much as possible, we understand the inconvenience and will continue to apply pressure to the companies we deal with for a speedy return.

A credit of a product can only happen in the event that we are able to get a credit for it. The most common form of credit we can achieve is a second hand market value on the card but this is even hard to get a hold of most of the time.

We ask that our customers be patient during the warranty process and understand that we are doing our best to make sure that the process is as quick and painless not only for you but ourselves. We can understand the frustration that comes with faulty items and assure you that we will do our best to solve your issue as fast and smooth as possible.

We can only provide a refund if the item is unopened and returned within 7 days of purchase!

We do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once the order has been placed. We also take no responsibility for any compatibility issues of the hardware or software purchased from us. It is the customer's responsibility to research manufacturer's specifications before making a decision to purchase. For your convenience, we do provide manufacturer's links for all products sold in our store.

Please note - PC Studio will NOT cover postage costs to send faulty items back to us or our supplier.

Depending on the item it is sometimes quicker for us to organize a warranty number direct with our supplier and have you forward the item directly to them. We are able to take care of the chasing up and you will only continue to deal with us, this is why we ask you to email us in regards to a warranty instead of just simply shipping it back.

Items that are in stock will be shipped within 24 hours of the money clearing our account

Core items that aren’t in stock but are able to be had same day will ship within 24 hours of the money clearing our account

If the item is currently out of stock we will get back to you with a firm ETA, if the ETA doesn’t work for you we can offer a refund or a change to another product.

If we are unable to get the item we will contact you via email or phone and let you know as soon as possible, if the item is already paid for a credit or option to move to the latest model will be offered. If the latest model is cheaper a credit will also be offered, if more expensive we will let you know the difference and it can be paid.

Please Contact Us for Melbourne Pick Up Options

Unfortunately we do NOT ship to P.O. Boxes. Please do not provide a P.O. Box as your delivery address!